SAP -AMS Technical Project Manager

SAP AMS Technical Project manager

Responsibilities

SAP technical Project to primarly work in Shift 1.30pm Brazil - 10.30 pm Brazil and flexible to coordinate on P1 ticket during India night shift /brazil shift ( 1:30 pm brazil -10.30pm Brazil).

Proactive and ownership driven Project Managed who is result oriented.

Good communication and collaboration working with Client stakeholders and Internal consultant to resolve User tickets.

• To be part of a strong, diverse and global operations team, managing a very complex and dynamic environment.
• Deliver customer requirements, and have a strong understanding of how it relates to the customers daily operations.
• Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
• To conduct periodic reviews such as: daily team meetings, weekly burn reports, monthly trends/KPI review, and quarterly business reviews (QBRs).
• Manage financial target and margins of the contract with focus on retaining and growing existing resources
• Maintain good relationship with both internal and with the customer
• Demonstrate the ability to drive the team to solve problems and to develop a strong technical capabilities, accomplishing the KPI’s established in the contract
• To participate in the war rooms and management meetings.

Competencies

• Experience in a people management role, leadership without reports/authority
• Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
• Knowledge and experience with SLA’s, KPI’s.
• Good overall understanding of SAP ECC, functional and/or technical SAP application knowledge.
• Proven working experience in team management
• Ability to deliver high quality reports
• Strong spoken and written skills in English
• Strong working knowledge of Microsoft Office

Pre requisites

• A BS/MS degree in Computer Science, Engineering or a related subject is preferable.
• Advanced English skills is a must

SAP AMS Technical Project manager

Responsibilities

SAP technical Project to primarly work in Shift 1.30pm Brazil - 10.30 pm Brazil and flexible to coordinate on P1 ticket during India night shift /brazil shift ( 1:30 pm brazil -10.30pm Brazil).

Proactive and ownership driven Project Managed who is result oriented.

Good communication and collaboration working with Client stakeholders and Internal consultant to resolve User tickets.

• To be part of a strong, diverse and global operations team, managing a very complex and dynamic environment.
• Deliver customer requirements, and have a strong understanding of how it relates to the customers daily operations.
• Focus on service quality, service availability, and operational capability in conjunction with relevant processes and performance management.
• To conduct periodic reviews such as: daily team meetings, weekly burn reports, monthly trends/KPI review, and quarterly business reviews (QBRs).
• Manage financial target and margins of the contract with focus on retaining and growing existing resources
• Maintain good relationship with both internal and with the customer
• Demonstrate the ability to drive the team to solve problems and to develop a strong technical capabilities, accomplishing the KPI’s established in the contract
• To participate in the war rooms and management meetings.

Competencies

• Experience in a people management role, leadership without reports/authority
• Strong acumen to understand the business needs and ability to manage services in a very dynamic environment
• Knowledge and experience with SLA’s, KPI’s.
• Good overall understanding of SAP ECC, functional and/or technical SAP application knowledge.
• Proven working experience in team management
• Ability to deliver high quality reports
• Strong spoken and written skills in English
• Strong working knowledge of Microsoft Office

Pre requisites

• A BS/MS degree in Computer Science, Engineering or a related subject is preferable.
• Advanced English skills is a must

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes. 

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.