Incident &Outage Generalists - SAP BASIS

We are Tech Mahindra, a company of the Mahindra Group, an Indian multinational and is present in Brazil and in more than 90 countries. We are more than 120,000 professionals who help us connect experiences.

Tech Mahindra represents the connected world, delivering innovative, customer-centric information technology experiences that enable businesses, employees and society to grow.

We truly believe technology makes this possible, but it's people who make it happen. Cultural, Gender, and Skills Diversity align with our Rise pillars and allow us “Diversity of Thought,” which empowers our stakeholders to grow.

• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc.

• Work experience in Cloud Operations for running applications systems on a large scale.

• Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management

• Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis and BLOG entries etc.

• Experience in automation of monitoring or operational workflows

• Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense and act as an expert to Service Areas for advanced troubleshooting.

• Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes.

• Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products.

• Contributing to initiatives to reduce application related outages.

• Collaborate with Product Development and support for roadmap, feature, and bug fixes.

• Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration

• Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment

• Analytical, detail-oriented personality and a technology enthusiast

• Ability to troubleshoot complex issues and work on time critical assignments.

• Positive, proactive, and customer-focused attitude

• Exceptional communication and collaboration skills

The candidate should be able to do english interviews with the clients

Job's journey from 13h to 22h and, occasionaly, on weekends.

Somos parte do Grupo da Mahindra, empresa no valor de 21 bilhões de dólares, que emprega mais de 240.000 pessoas em mais de 100 países. O Grupo opera nas principais indústrias que impulsionam o crescimento econômico mundial, desfrutando de uma posição de liderança em tratores, veículos utilitários, after-market, tecnologia da informação e resortes de férias.

Nossas plataformas de inovação e recursos reutilizáveis conectam-se através de uma série de tecnologias para entregar um valor tangível para os nossos clientes. 

A Tech Mahindra representa o mundo conectado, oferecendo serviços e soluções de tecnologia da informação, inovadoras e personalizadas de acordo com a necessidade de cada cliente, permitindo que empresas, parceiros e a sociedade Rise™, trabalhem juntos.